MANAGED IT SERVICE
Let us handle
Your daily technology management with our reliable Managed IT Service
Whether your data and applications are in the cloud, on-premises, or a hybrid setup, you need a Managed IT Services partner who understands your business objectives and operational needs.
ROM828 Consulting simplifies IT complexity, mitigates risks, and minimizes downtime, providing you with clear visibility and actionable insights into the performance and security of your information ecosystem .
We provide comprehensive ITIL-certified support and full-service IT management solutions to safeguard your systems around the clock.
With SOC 2 Type II compliance and guaranteed 100% Canadian data residency, our Managed IT Services meet the highest standards for security and regulatory compliance.
We provide award-winning
Service Desk and Technical Support
We track all alerts and support requests in a robust enterprise-class ticketing system, ensuring our response times consistently meet or exceed stringent Service Level Agreements (SLAs). Our comprehensive tech support packages are designed to keep your technology stable, secure, and accessible—all while aligning with your budget.
Our services include ongoing system maintenance, routine patching, and updates for critical infrastructure. With an award-winning Service Desk and Network Operations Centre, we offer 24/7 emergency response, on-site professional support, and access to an expert Advanced Technical Services team to address escalated issues, critical incidents, and trend analysis.
Key Features of Our Support Services:
- Proactive Incident Management and Escalation through a dedicated Advanced Technical Services team.
- Tier 3 and Tier 4 Network Support managed in-house by our specialized Network Operations team.
- 24/7/365 Availability for seamless support across all locations.
- Automated and Advanced Network Monitoring to ensure uninterrupted operations.
Rely on our expert team
Manage server, storage, and application infrastructure tailored to your needs
Rely on our expert team to manage server, storage, and application infrastructure of any scale, leveraging public, private, and hybrid cloud solutions tailored to your needs. In today’s distributed IT landscape, managing capacity, ensuring secure connectivity, enabling federation services, and orchestrating multi-cloud environments requires true expertise. Our skilled team and advanced tools simplify complexity, optimize costs, and focus on delivering what matters most to your business—seamless productivity and reliable availability from any device, anywhere.
We work with all IT environments:
- On-premises
- Private cloud
- Hybrid cloud
Achieve comprehensive and cost-effective
Disaster Recovery and Data Protection through our Managed IT Services
The complexity of modern cloud-based server, storage, and network infrastructure means that traditional backup methods are no longer sufficient. In the event of a disaster, it’s critical to restore your systems as quickly as possible.
Data protection goes beyond simple backups or offsite tape transfers. Skip the high costs of hardware and software investments, and eliminate the ongoing hassle of backup management. Whether it’s local data on your laptops or cloud data in Office 365, Microsoft Azure, or Amazon, we’ve got you covered. We’ll configure and manage local backups at your office and replicate your servers and storage in our secure data centers.
Our 100% Canadian, cloud-based Data Protection Services help mitigate risks and ensure your business stays safe. No matter the size of your business or the amount of data, trust our team to keep you secure.
ROM828 is Canada's most reliable IT Service Company.
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